still waiting for payment

MY ****HER PASSED AWAY ON THE 11-01-2015 AFTER A LONG STAY AT HOSPITAL WE HAVE FUNERAL POLICY WITH OLD MUTUAL MY BROTHER CLAIMED FROM HIS AND AFTER A LONG TIME THERE PAYED IT OUT AND MY ONE IS NOT YET PAYED WHEN I ASK THE THERE SAY ITS BECAUSE ON THE DEATH CETIFICATE IT IS NOTED DEATH UNKNOWN THE REASON OF THAT IS BECAUSE HE DIED IN HOSPITAL AFTER A LONG STAY SO WE ARE STILL WAITING FOR THE POSTMOTUM RESULTS WE HAVE A FUNERAL COMPANY THAT NEEDS THERE MONEY AND WE CANNOT PAY THEM CAUSE OLD MUTUAL THINKS WE ARE TALKING NONSENSE ABOUT MY ****HER DEATH I HAVE ALL DOCUMENTATION THAT IS NEEDED TO PROVE HE IS DEAD AND I NEED THIS POLICY TO BE PAYED OUT A.S.A.P , I WANT TO TAKE THIS UP WITH THE OBUDMENT IF IT IS NOT PAYED BY FRIDAY AND THERE STILL TAKE OUT THERE MONEY EVERY MONTH I WANT THAT BACK TO ,SOMEONE HELP ME PLEASE RAJIV