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Tebogo T
1 reviews | Active since Jul 2011
09 May 2016, 07:40
Still waiting...!!!
<p>I did a purchase online at Spree using my money account and requested a refund which was processed back into my lost card. I phoned money account and sent documents telling them about this. It's weeks later and they keep telling me they are waiting for feedback and they refuse to let me contact Bidvest bank directly.</p>
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Replies (2)
Old Mutual's replyOfficial
13 May 2016, 15:22Dear Tebogo
Thank you for bringing the matter to our attention. We will investigate and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused.
Regards
Complaints Management
Old Mutual's reply13 May 2016, 15:22
Official
Dear Tebogo
Thank you for bringing the matter to our attention. We will investigate and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused.
Regards
Complaints Management
Old Mutual's replyOfficial
16 May 2016, 10:50On behalf of Old Mutual, I apologise for the way that your request was managed. You confirmed receipt of the funds when our consultant spoke with you. Thank you for allowing us to resolve this matter.
Kind regards, Chris Cloete
Old Mutual's reply16 May 2016, 10:50
Official
On behalf of Old Mutual, I apologise for the way that your request was managed. You confirmed receipt of the funds when our consultant spoke with you. Thank you for allowing us to resolve this matter.
Kind regards, Chris Cloete