Still the same cold,"care less " Old Mutual

A week back I made a review regarding Old Mutual. In that review I had a number of points.Only one was responded to, with just a slashed payment and no explanation whatsoever.Below were my issues in point form.

-Unsolicited new policy in the midst of no payment and extreme delays and zero communication upon making a claim.

-No explanation as to how the final payment was arrived at,from over R23.000 to Just below R9000.

-How did they determine the ID number entered incorrectly was my fault. *Initial explanation from the branch was ,when I took the second policy ,the wrong ID was already on the system.What is strange on that very same policy/system there is also a correct ID number.Why are they picking the wrong one. I supp**** the ID to their representative.How am I wrong and responsible.

-No apology was ever given ,except for one instance and specifically on the name and surname ,which did not match my late mother's and I was being pressured to accept by making an affidavit accepting she was one and the same person and only upon my resistance ,I later on received an apology ,and it was white washed as a "TYPO".

- A delay so long I had to use social media pressure to get some attention ,though very late ,without any explanation ,just a mysterious payment shoved down my throat.

-I had to continue with the funeral without the expected role or at least a clarified position of Old Mutual.