Still no service

I lock a complain on 22/09/2015 a person by the name of Coleen Aanhuizen contact me and promised will investigate and resolve my problem. Still nothing has been sorted. I'm on the line today with Ephraim Aruoandu advise me that he will assist but will take +_ 5 working days this is really not on since the 17/08/2015 until today I struggling to get this matter resolve. This cost me already two leave day a lot of air time on my cellar phone as well as on my Company phone and I need to pay this back. I want all this refunded back to me. And I am really very disappointing in the way Old mutual is handling this matter.