still no response

My 2 in 1 policy was cancelled last month and yet old mutual still debiting money from my account after cancellation. I went to the branch at the liberty promenade mall to claim a refund and signed the necessary documents. Few days later on the 10th June 2015 I received a sms saying I need to sign more paper work. Well I went back the next day and sorted it out. It's now 17th June 2015 and still no refund or response., exactly a month since cancellation took place. <br> <br> All I need is a refund on a debit order of a cancelled policy please.