Still no progress

Last year September we were contacted and advised that there is a fund payable to us for my late mother. Since then the nightmare started!!!!!!<br> To deal with Old Mutual's Call centre is a disaster as not ONE of them will give a person the same advise with regards to documents, processes and timeframes. They ask for your number in the beginning of the call and I would love to know why as they don't use it!!!<br> After holding for ages the advisor will tell you, you are in the wrong department and then the transferring starts. I have dialled ***, ***, ***and I can carryon. After that the consultant will tell you first department was suppose to help you!!!! Then the whole process starts again. I don't think they know in which department they are even working or what their function is.<br> only one person has been helpful in this process and that was Nicolette Winnaar.<br> however this morning I was advised by the call centre that the particulars have not even gone through to SARS yet due to the public days. Are you guys aware that it has been 4 days since that?<br> When can I expect payment as you cannot use 2-6months and not even 48hours will be acceptable?