Still no payout after 14 Days

Hi made a claim on my investment on 29 March 2016 The lady(Tamara) said to me that this will take 7 working days if I hand in all necessary paperwork before 16:00 <br> I sent the paperwork that same day 29 March at 15:58<br> I then received an email saying that my paperwork/claim will be processed in 8 Working hours<br> I called customer service on Friday 08/04/2016 as it had already been 9 Working days since I put in the claim<br> The lady said that my claim will be paid on Friday latest Monday and that she will make a note on the system to escalate the claim<br> I called again today 11/04/2016 and the person on the other side had no idea what he was doing.<br> He said that my claim had only been processed on 6 April 2016 and that I had to called the centre after I sent my claim so they may process the claim.<br> I spoke to Brian \Customer care team leader\" and oh my word.<br> NOT HELPFULL AT ALL!!!<br> All he could tell me is that he has escalated my claim and that he has spoken to a manager.. Really Brian?<br> This company is very eager to take your money but DO NOT ask for it back as they have more excuse than a child skipping school.<br> I will NEVER recommend old Mutual to anyone!!!!! "