Still no action.

Good day,

I sent an email to the old mutual customer care department on the 03rd of April 2019 requesting the debit order date to be changed on my greenlight policy to the 1st of each month with effect from May 2019 and no changes have been effected instead I have been getting acknowledgement of receipt emails with no action

I called the contact center today (09/04/19) to inquire about the non-action and got nothing but excuses. I will not have any funds available in my bank account on the 25th hence I want the date changed.

To make matters worse, the online portal is of no help as well since the changes i made online were not updated.