STILL HOPEFUL!!!

Very disappointed with Old Mutual service,having been loyal client for over 25 years .After been diagnosed with an incurable blood cancer in February 2023 and having a disability policy with Old Mutual, in November 2023, realizing after chemotherapy and stem cell transplant I would not be able to carry on with my career, I submitted a claim. Unfortunately to date - 04 March 2025, I am still waiting patiently for my claim to be finalized. The whole process of the the claim was quiet stressful, which one does need when you are ill. Old mutual requested many documents, as part of the process, which I fulfilled at my own cost, with the last request from a occupational the******. At an accumulated cost of almost R10000, I was willing to complete just to finalize the claim. Since I submitted my claim, for the first time after over 1 year in February 2025,I actually received a telephone call from a consultant named Mathew, which really shocked me, I had actually lost all hope of this claim been finalized. Still hopeful. A suggestion to Old mutual, please allocate a specific consultant to a client, so that the client can deal with a specific person and correspond directly with someone to make the claim process easier, giving your clients peace of mind. *** does not help very much...