1 reviews | Active since Aug 2020
*****sters
Upon reviewing my policies online i noticed that there was a R40 000 cover taken on my name which i did not know about. I enquired about it at the nearest branch and indeed ***** was done, i asked for a print out and was given one. I was then asked to sign five times on the surrender/canceling form on the 9th of May and was told that i would receive a phone call regarding the ***** i had reported. Today is the 20th i haven't received my 3months worth of ***** refund and no phone call to investigate such a huge matter. This is not the first time Old mutual is disappointing me. They took an entire week to pay when i had claimed for my grandmothers funeral. Old mutual is full of ****s and would rather protect it's employees then us paying customers. Sies man.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
