KP
Kgomotso P
1 reviews | Active since Jun 2023
20 Mar 2026, 12:19
*****sters
Old Mutual's service is poor. They deducted from my persal without my permission. Opened a ***** case with them in December. They said investigations takes about 90 days but to this day i haven't heard from them. They refunded me but not the full amount they deducted and when you call to enquire they put you on hold forever or hangs the phone. I went to the branch and still not receiving help. It's so frustrating, they de*****ed me and now they are giving me the run around to return my money
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Old Mutual's replyOfficial
20 Mar 2026, 13:25Good day Kgomotso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Mar 2026, 13:25
Official
Good day Kgomotso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management