LR
Leana R
1 reviews | Active since Nov 2015
29 Apr 2021, 10:56
Step up your game Old Mutual. Not happy!
Firstly I have to wait 5-10 minutes to talk to an operator. It's been more than 24hours since I've requested to receive my IRP of 2019/2020 via email. Step up your game Old Mutual!
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Replies (2)
Old Mutual's replyOfficial
29 Apr 2021, 11:02Dear Leana
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply29 Apr 2021, 11:02
Official
Dear Leana
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
LR
Leana R's updateReviewer Update
30 Apr 2021, 07:23Still I have NOT received my IRP 5 as requested after replying to your customer complaint service advisor. In my life I have never experienced such pathetic service to say the least. And this from a professional company. Bad bad bad!!!
LR
Leana R's update30 Apr 2021, 07:23
Reviewer Update
Still I have NOT received my IRP 5 as requested after replying to your customer complaint service advisor. In my life I have never experienced such pathetic service to say the least. And this from a professional company. Bad bad bad!!!