Stellenbosch OMF SUCKS.
Good day,
This is my third hello peter I am writing to complain about the beyond terrible service I have experienced from Old Mutual Stellenbosch branch.
Last week e-mail ********** to update my banking details. My e-mail was sent on 5 November 2018. Can you believe it is a week later and neither the consultant nor the branch manager has contacted me back.
Do you even care about your clients? 3 HELLO PETER COMPLAINTS FROM ONE CLIENT IN THREE YEARS.
This branch is absolutely pathetic to say the least. I really wonder why Old Mutual wastes money on the branch and its management as the service is as usual shocking!!!!!!!!
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Replies (2)
Old Mutual's replyOfficial
12 Nov 2018, 12:02Thank you for again letting us know of the poor service you received.
We are forwarding this matter to our branch management and request them to urgently contact you so that you can raise your concerns with them.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
We are forwarding this matter to our branch management and request them to urgently contact you so that you can raise your concerns with them.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply12 Nov 2018, 12:02
Official
Thank you for again letting us know of the poor service you received.
We are forwarding this matter to our branch management and request them to urgently contact you so that you can raise your concerns with them.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
We are forwarding this matter to our branch management and request them to urgently contact you so that you can raise your concerns with them.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's replyOfficial
14 Nov 2018, 09:47Our Stellenbosch branch manager has contacted you and apologised for the poor service you received. Thank you for taking the time to let us know of the matter.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply14 Nov 2018, 09:47
Official
Our Stellenbosch branch manager has contacted you and apologised for the poor service you received. Thank you for taking the time to let us know of the matter.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management