1 reviews | Active since Apr 2015
*****ING OUR MONEY!
My dad had life insurance at Old Mutual for decades. He passed way 4.5 months ago and we (my sibling and I) have been trying since he passed away to start the paper work and get the proceedings underway to get payment. NOT ONLY IS THE CUSTOMER CONTACT SERVICE HORRIBLE AND UTTERLY USELESS!! But IF you get through (which NEVER happens), the people on the phone HAVE NO IDEA HOW TO ASSIST US! We are still NO CLOSER to getting proceedings underway than we were 4 months ago! We have been to head office, we have been to the local branch, emailed, called,.....NOTHING HAS HELPED!
If this is not addressed I plan to take this to social media.!! I am not asking for any favours, I am simply asking for the money that is owed to us LEGALLY!!!
I would like to say a personal thank you to Coleen Aanhuizen (Client Relationship Manager). After months and months of absolutely dismal service and no help from Old Mutual (from head office, to customer care and local branch offices), we were really frustrated that we were not able to get any movement on our dad's Life Insurance payout.
But Coleen Aanhuizen has been absolutely amazing! She was able to do in 1.5weeks what the rest of Old Mutual was not able to do in 5 months! My family is greatly appreciative of what Coleen did for us. She is definitely an employee of note for Old Mutual!
Thank you Coleen!
I would like to say a personal thank you to Coleen Aanhuizen (Client Relationship Manager). After months and months of absolutely dismal service and no help from Old Mutual (from head office, to customer care and local branch offices), we were really frustrated that we were not able to get any movement on our dad's Life Insurance payout.
But Coleen Aanhuizen has been absolutely amazing! She was able to do in 1.5weeks what the rest of Old Mutual was not able to do in 5 months! My family is greatly appreciative of what Coleen did for us. She is definitely an employee of note for Old Mutual!
Thank you Coleen!