*****ing from clients

Old mutual is robbing people money I got a call saying am in arearrs with my premium of December 2018 only in January 2020 they phoning me. I lot my job in 2017 my polisies were in arrears last year I went to the branch made arrangement to pay double premiums to cover the arearrs 4 months later was told my policies are up to date meaning I should continue paying normal installment. The guy who phone me insisted tht I should go to the branch to make arrangements to pay arrears even after I told him tht the branch confirmed to me tht my polisies are up to date who's fault is it tht I was given wrong ifno by their staff