DS
Dewald S
1 reviews | Active since May 2017
30 Nov 2025, 14:43
Stay away OM Bank dont know what they are doing
Worst bank ever. Last month reported transactions and last week after long waiting period was adviced my carts will be stoped and transactions wil be charged back so i paid over money to my acount as cards is stoped so my debit orders can go off but guess what cards not stoped and as soon as money was paid in to my acount transactions went off and when u wright a complaint on hello peter get a rude message they are working on it then weeks no reaponce stay away from them as this will happen to u to
Helpful (0)
Replies (11)0
Replies (11)
Old Mutual's replyOfficial
30 Nov 2025, 14:51Good day Dewald,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. Please be assured that we are committed to investigating this matter thoroughly. Should we require any further information, a member of our team will contact you directly during business hours.
Thank you for your patience as we explore this matter.
Thank you for your patience as we explore this matter.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Nov 2025, 14:51
Official
Good day Dewald,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. Please be assured that we are committed to investigating this matter thoroughly. Should we require any further information, a member of our team will contact you directly during business hours.
Thank you for your patience as we explore this matter.
Thank you for your patience as we explore this matter.
Kind regards
Old Mutual Complaints Management
DS
Dewald S's updateReviewer Update
04 Dec 2025, 22:29Lauanda is busy with my case and sorting it out lets see if he is the one who sorts it out or only give me stories and run around like rest of OM Bank because up to date nothing happend but Launda phoned and said he will sort it out so lets see
DS
Dewald S's update04 Dec 2025, 22:29
Reviewer Update
Lauanda is busy with my case and sorting it out lets see if he is the one who sorts it out or only give me stories and run around like rest of OM Bank because up to date nothing happend but Launda phoned and said he will sort it out so lets see
Old Mutual's replyOfficial
05 Dec 2025, 00:45Good day, Dewald S.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Dec 2025, 00:45
Official
Good day, Dewald S.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
DS
Dewald S's updateReviewer Update
11 Dec 2025, 00:11Launda any update as it is not easy to get hold of u
DS
Dewald S's update11 Dec 2025, 00:11
Reviewer Update
Launda any update as it is not easy to get hold of u
Old Mutual's replyOfficial
11 Dec 2025, 07:23Good day, Dewald S.
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2025, 07:23
Official
Good day, Dewald S.
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this.
Regards
Old Mutual Complaints Management
DS
Dewald S's updateReviewer Update
11 Dec 2025, 15:18Thank u as im going with my lawyer to open ***** case and will have ti involfe banking ombud now as up and down with no feedback
DS
Dewald S's update11 Dec 2025, 15:18
Reviewer Update
Thank u as im going with my lawyer to open ***** case and will have ti involfe banking ombud now as up and down with no feedback
Old Mutual's replyOfficial
11 Dec 2025, 16:24Our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2025, 16:24
Official
Our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
DS
Dewald S's updateReviewer Update
12 Dec 2025, 08:49No email as promised
DS
Dewald S's update12 Dec 2025, 08:49
Reviewer Update
No email as promised
DS
Dewald S's updateReviewer Update
29 Dec 2025, 09:46Two months up and down and no reselotion bank plays for time first transactions reported October and two months later nothing
DS
Dewald S's update29 Dec 2025, 09:46
Reviewer Update
Two months up and down and no reselotion bank plays for time first transactions reported October and two months later nothing
DS
Dewald S's updateReviewer Update
01 Jan 2026, 20:10Over two months no feedback or assistance this bank can close begin to think they lood theire customers
DS
Dewald S's update01 Jan 2026, 20:10
Reviewer Update
Over two months no feedback or assistance this bank can close begin to think they lood theire customers
DS
Dewald S's updateReviewer Update
02 Jan 2026, 07:06Don’t respond to emails or nothing not even the online chat assist
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Dewald S's update02 Jan 2026, 07:06
Reviewer Update
Don’t respond to emails or nothing not even the online chat assist