BT
Ben T
1 reviews | Active since Jan 2013
18 Jan 2024, 23:15
Stay away from old mutual retirement annuities
Stay away from old mutual retirement annuities. They don't divulge all information during product marketing. They don't want to release my surrendered value of my policy and also refuse to cancel the policy. they cancel it for a month and reinstate the policy automatically without being instructed and use evading tactics to avoid reimbursing the *******ly obtained premiums.
Helpful (0)
Replies (6)0
Replies (6)BT
Ben T's updateReviewer Update
21 Jan 2024, 13:30Greetings.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
BT
Ben T's update21 Jan 2024, 13:30
Reviewer Update
Greetings.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
BT
Ben T's updateReviewer Update
21 Jan 2024, 13:31Greetings.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
BT
Ben T's update21 Jan 2024, 13:31
Reviewer Update
Greetings.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
Please note I received the email you've sent me. Thanks for the response however note the following: I made it clear that the person whole me the policy did not divulge the claws that you can surrender a policy of below R7000 and secondly the issue at hand since I cannot receive my whole contributions is why old mutual reinstated a policy which I've cancelled in writing on the 17th August 2023?
I received the refund for September 2023 premium however OM restarted the policy and deducted a premium for October 2023 which I have written a request for a refund but I was told it was processed which is not a fact as I have not received it, then subsequently premiums for November 2023, December 2023 and January 2024 where deducted with the policy staying active against my will.
I need all my 4 premiums by tomorrow Monday morning else I intend to cancel all the other products I have with OM and to raise awareness of this unpleasant situations OM causes.
BT
Ben T's updateReviewer Update
22 Jan 2024, 13:39I've received the following email which is highlighting the incompetence I've been talking about:
"***0.
Please be advised that the above policy is still active.
Please provide us with a written request signed and dated letter to make the policy paid up.
If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you.
"***0.
Please be advised that the above policy is still active.
Please provide us with a written request signed and dated letter to make the policy paid up.
If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you.
Kind Regards
NEOLA DU PLESSIS |"
I have cancelled the policy in writing already on the 17th August 2023 so how can I be expected to write a cancellation letter again but your system has proof as I also do that the policy did stop but was activated again. Instead of the consultants investigating and fixing the error they keep repeating the lazy answer.
Coleen please intervene to save the reputation of OM as you can see your colleagues are embarrassing.
I have cancelled the policy in writing already on the 17th August 2023 so how can I be expected to write a cancellation letter again but your system has proof as I also do that the policy did stop but was activated again. Instead of the consultants investigating and fixing the error they keep repeating the lazy answer.
Coleen please intervene to save the reputation of OM as you can see your colleagues are embarrassing.
BT
Ben T's update22 Jan 2024, 13:39
Reviewer Update
I've received the following email which is highlighting the incompetence I've been talking about:
"***0.
Please be advised that the above policy is still active.
Please provide us with a written request signed and dated letter to make the policy paid up.
If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you.
"***0.
Please be advised that the above policy is still active.
Please provide us with a written request signed and dated letter to make the policy paid up.
If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you.
Kind Regards
NEOLA DU PLESSIS |"
I have cancelled the policy in writing already on the 17th August 2023 so how can I be expected to write a cancellation letter again but your system has proof as I also do that the policy did stop but was activated again. Instead of the consultants investigating and fixing the error they keep repeating the lazy answer.
Coleen please intervene to save the reputation of OM as you can see your colleagues are embarrassing.
I have cancelled the policy in writing already on the 17th August 2023 so how can I be expected to write a cancellation letter again but your system has proof as I also do that the policy did stop but was activated again. Instead of the consultants investigating and fixing the error they keep repeating the lazy answer.
Coleen please intervene to save the reputation of OM as you can see your colleagues are embarrassing.
BT
Ben T's updateReviewer Update
01 Feb 2024, 20:45OLD mutual only tries to do damage control in public but in private carry on *****ing our money by forcing deductions of premiums.
Even now they refuse to stop the policy regardless of having shown them my correspondence of cancellation request and they failed to also process my refunds for my 4 premiums deducted against my will.
Stay away from taking their products. I'm in a process of cancelling all policies with old mutual!
Even now they refuse to stop the policy regardless of having shown them my correspondence of cancellation request and they failed to also process my refunds for my 4 premiums deducted against my will.
Stay away from taking their products. I'm in a process of cancelling all policies with old mutual!
BT
Ben T's update01 Feb 2024, 20:45
Reviewer Update
OLD mutual only tries to do damage control in public but in private carry on *****ing our money by forcing deductions of premiums.
Even now they refuse to stop the policy regardless of having shown them my correspondence of cancellation request and they failed to also process my refunds for my 4 premiums deducted against my will.
Stay away from taking their products. I'm in a process of cancelling all policies with old mutual!
Even now they refuse to stop the policy regardless of having shown them my correspondence of cancellation request and they failed to also process my refunds for my 4 premiums deducted against my will.
Stay away from taking their products. I'm in a process of cancelling all policies with old mutual!
BT
Ben T's updateReviewer Update
05 Feb 2024, 19:39Greetings.
Thank you for the update.
I'm hoping to receive a conclusion by tomorrow since the business day closed already.
Regards
Ben
Thank you for the update.
I'm hoping to receive a conclusion by tomorrow since the business day closed already.
Regards
Ben
BT
Ben T's update05 Feb 2024, 19:39
Reviewer Update
Greetings.
Thank you for the update.
I'm hoping to receive a conclusion by tomorrow since the business day closed already.
Regards
Ben
Thank you for the update.
I'm hoping to receive a conclusion by tomorrow since the business day closed already.
Regards
Ben
BT
Ben T's updateReviewer Update
06 Feb 2024, 12:58I have sent the proof of banking as it suffices to prove/verify my banking details.
Awaiting the refund.
Thank you in advance.
Regards
Ben
Awaiting the refund.
Thank you in advance.
Regards
Ben
BT
Ben T's update06 Feb 2024, 12:58
Reviewer Update
I have sent the proof of banking as it suffices to prove/verify my banking details.
Awaiting the refund.
Thank you in advance.
Regards
Ben
Awaiting the refund.
Thank you in advance.
Regards
Ben