STAY AWAY FROM OLD MUTUAL FUNERAL POLICIES

Dont have a old mutual group schemes funeral policy. You will wait for days before there is a payout. And yoh need money for a funeral asap. Tuesday afternoon the 16 th of February i upload documents on their whatsapp canal. Yesterday afternoon the 18th they requested upload of documents again. Documents were send via email. This morning I phone them, they dif not received the documents. After a while they saw the documents at their client services and said they will forward it. Calling Old Mutual group schemes again. 10:40. They don't have any documents, send again. Received an email back saying processing will take 2 work days and payout may take another 2 working days. Thus this policy to pay out will take more than a week. Promises as advertised is 48 hours. Why then have the whatsapp app to speed up the process of the process I everything must be done. I think its pathetic.