STAY AWAY FROM OLD MUTUAL

My mother in law moved to us in 2023 from Portugal. My mother passed away without a funeral policy in 2022, so I promised I never want to go through the same difficult situation again. It is then that a broker from Old Mutual contacted me telephonically and told me about how wonderful their products are. I told him my mother in law is not a South African citizen and does not have an ID. He then assured me she would be covered if she gives her passport number. I then trusted this friendly, helpful man and took out the policy for R15 000. On the 15th of December 2024, my mother in law passed away. On the 24th of December I contacted Old Mutual to start the claim which they advertise takes 48 hours at the longest. First I get asked documents over and over again. I get placed on hold and passed around like a hot potato. Every time they promise to get back to me but don't. They refuse to put me through to the Head of the department. Every time I get transferred. I have to give all my particulars again. They keep telling me they are assessing my case because, guess what, they don't insure foreigners. But they have been getting her payment since 2023. It is the 17 January 2025. My mother in law passed away on 15 December 2024 and they still have not paid out. Every time I have to pay phone time to be passed around and nobody can give me an answer about when or if they will pay. I have to pay the costs daily for delaying the funeral parlor. All I can say is, if you want peace of mind, Old Mutual will let you down because that is what is happening to me.