1 reviews | Active since Mar 2026
STAY AWAY FROM OLD MUTUAL
STAY FAR AWAY FROM OLD MUTUAL.
Old Mutual is hands down the most abusive, careless and exhausting financial services provider we have ever had the misfortune of dealing with. They are not transparent. They are not accountable. They have absolutely no sense of urgency. What they do have is arrogance, silence, and a shocking disregard for the people whose money they hold.
They will run you from pillar to post, send you in circles, and leave you stranded in limbo with no answers, no timelines, and no ownership. Calls are not returned. Emails disappear into a black hole. Promises mean nothing.
On the 8th of December, our mother submitted an application to withdraw funds from her portfolio. Everything was confirmed as being in order. We were clearly told the money would reflect in her account on the 22nd of December. Today, months later, not a single cent has been paid. We have been following up relentlessly, and not one person at Old Mutual has provided a straight answer.
To make matters worse, Old Mutual attempted to shift the blame to SARS. When we investigated directly with SARS, we discovered this was completely untrue. SARS confirmed that Old Mutual last communicated with them in November 2023 regarding her portfolio. We confronted Old Mutual with this information. Since then, we have been met with total silence. No explanations. No accountability. No shame.
This is not just incompetence. This is people’s lives they are playing with.
Our mother withdrew this money to fund her nephew’s studies. He has been accepted to study electrical engineering. Instead of preparing for his future, he is sitting at home because Old Mutual is withholding money without any reason, justification, or explanation. Dreams are on pause because of their negligence and arrogance.
We are exhausted by their attitude. Tired of being dismissed. Tired of being **** to. Tired of dealing with a company that treats its clients with such blatant disrespect.
If you value your money, your time, and your peace of mind, stay away from Old Mutual. Do not trust them with your future. Do not give them control over your finances. Think twice. Actually, do not even look at them once.
This company is unreliable, uncaring, and dangerous to deal with.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Nothing has changed. Absolutely nothing.
The situation with this claim remains exactly where it has been for months. There is still no resolution, no meaningful explanation, and no accountability from Old Mutual. Promises of feedback continue to be made, yet the moment a response or documentation is provided, the silence returns and the matter once again disappears into the void.
This has now become a predictable pattern. Assurances are issued, expectations are created, and then the process simply stalls without progress or communication.
For the sake of transparency to anyone reading this, I will now be posting an update here every single day until this issue is resolved. If there is progress, I will report it. If there is silence, I will report that as well.
As of today, the position remains unchanged. The claim is still unresolved and Old Mutual has provided no substantive update.
The public deserves to know how this matter is being handled, and until it is concluded, these daily updates will continue.
Nothing has changed. Absolutely nothing.
The situation with this claim remains exactly where it has been for months. There is still no resolution, no meaningful explanation, and no accountability from Old Mutual. Promises of feedback continue to be made, yet the moment a response or documentation is provided, the silence returns and the matter once again disappears into the void.
This has now become a predictable pattern. Assurances are issued, expectations are created, and then the process simply stalls without progress or communication.
For the sake of transparency to anyone reading this, I will now be posting an update here every single day until this issue is resolved. If there is progress, I will report it. If there is silence, I will report that as well.
As of today, the position remains unchanged. The claim is still unresolved and Old Mutual has provided no substantive update.
The public deserves to know how this matter is being handled, and until it is concluded, these daily updates will continue.
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management