STAY AWAY FROM OLD MUTUAL

If you are looking for an Insurer that has absolutely no empathy and does not care about it's Policy Holders OLD MUTUAL is the company for you.

My father-in-law passed away in June 2023 and we submitted the claim in the same month. Ten (10) working days was the reply as well as the acknowledgement of claim. What they probably meant was that it would be ten (10) working days calculates as one (1) working day per month....

Then absolutely no feedback from OLD MUTUAL. After we approached the Ombudsman then they suddenly required medical documents from the Clinic and Hospital (which are Government Institutions) and the Clinic had never seen the requested form before. Informing them and requesting that they assist us in obtaining the documents also fell on deaf ears until we received a reply that they had requested the documents from Ekurhuleni.

Needless to say had we not intervened we would still be waiting for the documents from Ekurhuleni as they were quite content that they had requested it however made no effort to follow-up with Ekurhuleni.

I must however commend OLD MUTUAL that they diligently deducted the monthly premium even after the passing of my father-in-law and the excuse for this was that the claim had not as yet been finalized. So every month they were still being paid so why bother finalizing the claim.

The claim was eventually paid out on 7 November 2023 however as of today (27/11/2023) still no refund and I will not be surprised if the premium is deducted at the end of the month.

If you have policies with OLD MUTUAL and think that your loved ones are taken care of when you are no longer here think again..........