STAY AWAY FROM OLD MUTUAL

After opening an Old Mutual Money Account on 30 January 2018 at the Ballito Branch, I was unable to log into the account on internet banking. I had to repeatedly call the Money Account Service Centre every time to change the password every time I wanted to log in – wasting my time and money.

On 12 February 2018 I decided to close the account due to the above problems and went in to the Ballito Branch. The staff 1) did not know how to close an account and had to contact the Service Centre and 2) did not have the required documentation.

After leaving the Branch, the Branch Manageress (Nozipho) contacted me and undertook to rectify the log in problems and get back to me.

By 28 February I had not heard from her and again experienced the same problem when attempting to log in.

I again visited the branch in order to escalate the matter and found 1) the Regional Manager did not take calls, 2) staff as well as the Branch Manager to be rude and dismissive.

The matter is now being addressed via the Banking Ombudsman.

My advice: STAY AWAY FROM OLD MUTUAL