RM
Rearabetswe M
1 reviews | Active since Aug 2026
21 Aug 2026, 08:46
Stay away, double deductions
Requested a payment holiday in August which was approved but to my surprise I was billed in July twice, seems like when you apply for a holiday they debit the previous month twice on their on preferred date. Called in to get assistance with this and till now no assistance has been provided. Requested to be called back till now nothing. They double bill you, you reverse one of the transactions they reverse them all so your policies can lapse. ****mers.
Call me Rearabetswe Makhoa *** ***
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Old Mutual's replyOfficial
21 Aug 2026, 09:29Good day Rearabetswe,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Aug 2026, 09:29
Official
Good day Rearabetswe,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management