STAY AWAY

So I received an email 31 January that my debit order didn't go of and that I won't be covered until payment is made. I phoned their offices and told them that my banking details changed and provided them with my new banking details for a double deduction on the 25th of January because I am not allowed to make a payment directly. They then went and try to deduct one payment on my old account and they deducted the other part of the payment from my new bank account. Then I received another email stating that I am not covered due to a debit order that was returned because of their incompetence and now I have to pay the bank for a failed debit order on my old account. Why did you try and deduct money from my old account in the first place you already had my new banking details and deducted money from there. So now you took my money and again you told me I am not covered. I requested a refund and the lady told me no sorry you're not covered and you can't get you're money back. If it's such a mess and mission just to get my accounting details correct then I can just imagine how difficult it must be when you actually have to put in a claim. But be sure I will spread the word on every social media platform.