PC
Peter C
1 reviews | Active since Apr 2026
16 Apr 2026, 18:19
Statement Request
I phoned the call centre to request they send me a detailed bank statement last year December. Since then, they have not rep**** to numerous emails, the call centre promises each time that someone will phone me, no one does. the Complaints team don't respond to my emails neither. They don't deliver any kind of service, but they never miss taking the monthly service fee. For doing nothing.
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Old Mutual's replyOfficial
16 Apr 2026, 23:45Good day Peter C,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply16 Apr 2026, 23:45
Official
Good day Peter C,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,