Stagnant Progress

My mother and i have been going to the branch to submit documents that they require. Specifically my sister and I's ID's. We submitted them physically to the branch in August 2015, they scanned them. Again in December. <br> <br> Last week they sent an sms \To complete your request we need your beneficiary id books.Thank you. Fax ***/Email [Email Removed] Quote this Ref:"<br> <br> I sent the document via email. When my mother went and asked whether they were received they said not. <br> <br> This process as financially draining with now progress."""