PW
Paul W
1 reviews | Active since Jul 2023
14 Sept 2026, 12:32
Staff refused to witness my signature on a document even though I am an old mutual client
Needed my signature witnessed on my will document. Staff at old mutual gateway refused even though I have policies with them. Have canceled all my old mutual policies
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Old Mutual's replyOfficial
14 Sept 2026, 14:27Good day Paul,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Sept 2026, 14:27
Official
Good day Paul,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management