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ntshiuwa L
1 reviews | Active since Apr 2015
12 Jul 2019, 14:52
Staff negligence
Hell Peter on the 28th of June i went to old mutual brackenfell to take out some of my investment today 12 of July i was told that the person that helped me internally canceled my request, i need to go to my Grandmother's funeral and am told there is nothing they can do about it i need to do it from start, i need the money now, and no one is answering me on that... How do i now suffer because of this person negligence?
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
12 Jul 2019, 15:58Dear Ntshiuwa
We received your review of 12 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 12 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply12 Jul 2019, 15:58
Official
Dear Ntshiuwa
We received your review of 12 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 12 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
18 Jul 2019, 12:26Dear Ntshiuwa
I refer to our telephone conversation of 12 July 2019.
I confirm that the payment was finalised this morning. The funds should be available in your account within 24 hours. Would you be so kind to update the Hellopeter website if your satisfied with the way this complaint was dealt with.
Regards
Coleen Aanhuizen
Complaints Management
I refer to our telephone conversation of 12 July 2019.
I confirm that the payment was finalised this morning. The funds should be available in your account within 24 hours. Would you be so kind to update the Hellopeter website if your satisfied with the way this complaint was dealt with.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply18 Jul 2019, 12:26
Official
Dear Ntshiuwa
I refer to our telephone conversation of 12 July 2019.
I confirm that the payment was finalised this morning. The funds should be available in your account within 24 hours. Would you be so kind to update the Hellopeter website if your satisfied with the way this complaint was dealt with.
Regards
Coleen Aanhuizen
Complaints Management
I refer to our telephone conversation of 12 July 2019.
I confirm that the payment was finalised this morning. The funds should be available in your account within 24 hours. Would you be so kind to update the Hellopeter website if your satisfied with the way this complaint was dealt with.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,