lN
lucky N
1 reviews | Active since Feb 2020
05 Mar 2025, 15:54
*********** staff delay
Some idiot decided to type my account number wrong having my bank statement in front of them. Now i am suffering the delay because of that. Can old mutual hire competent people. My claim ref number is R001478D/S099106A and R001478D/S432568A
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
05 Mar 2025, 16:42Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply05 Mar 2025, 16:42
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
lN
lucky N's updateReviewer Update
06 Mar 2025, 12:37Can i please get an update
lN
lucky N's update06 Mar 2025, 12:37
Reviewer Update
Can i please get an update
Old Mutual's replyOfficial
06 Mar 2025, 12:50Good day,
Our team has been made aware of your request yesterday, and you will be contacted within 3 business days.
Kind regards
Old Mutual Complaints Management
Our team has been made aware of your request yesterday, and you will be contacted within 3 business days.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply06 Mar 2025, 12:50
Official
Good day,
Our team has been made aware of your request yesterday, and you will be contacted within 3 business days.
Kind regards
Old Mutual Complaints Management
Our team has been made aware of your request yesterday, and you will be contacted within 3 business days.
Kind regards
Old Mutual Complaints Management
Best regards,
lN
lucky N's updateReviewer Update
10 Mar 2025, 13:25This thing is now ****ing me off. How difficult is it to just pay my money. Is it really fair that i am the one that should suffer because some *********** person of your typed my account number wrong. Its been two weeks now and everytime when i call they say they will update and send for authorization
lN
lucky N's update10 Mar 2025, 13:25
Reviewer Update
This thing is now ****ing me off. How difficult is it to just pay my money. Is it really fair that i am the one that should suffer because some *********** person of your typed my account number wrong. Its been two weeks now and everytime when i call they say they will update and send for authorization
Old Mutual's replyOfficial
10 Mar 2025, 13:39Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply10 Mar 2025, 13:39
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,