1 reviews | Active since Jul 2009
*********** Staff cancels claims to have less work to do - Phumzile
Very bad service from Phumzile Maweni from Old Mutual. Shocking how my claim was cancelled due to incompetence from herself and Old Mutual. Essential documents may or may not have been loaded upon logging the claim but no clear instructions were made to upload such documents early Sep 2024. Middle Sept she sent me a very vague email requesting some documents. I called into the call center to verify which documents were require and where can I email them. 2 Weeks later, she / they call my Financial adviser for the documents - he emails them. Now she decides to cancel my claim because she did not receive the documents. Apparently the email that she and the call center provided was incorrect as there is a specific email for uploading documents. Now, my entire claim is delayed and I do not have access on their website to access Corporate Service to log the NEW claim.
My suggestion: Can you and "upper management" at Old Mutual start the discussions on bringing your staff back to the office 5 days a week. The reality is that the Covid pandemic is over and customer service levels needs to improve in South Africa.
My suggestion: Can you and "upper management" at Old Mutual start the discussions on bringing your staff back to the office 5 days a week. The reality is that the Covid pandemic is over and customer service levels needs to improve in South Africa.
I am currently liaising with your team at the Complaints department. May I please ask if you and your team approach the above mentioned complaint in an unbiased manner. I know that Old Mutual does pay your salaries but this is no reason as to how your team is handling the situation.
Your team is trying to shift the blame from Old Mutual to Nedbank. Please refer to my latest email to your team where I attached 4 hard documents / screenshots / correspondence as solid proof to Phumzile's inability to do her job.
May I please ask for you and your team to focus on my "new" claim (seems like this is not visible to your team) and let's more forward. Your team can start the internal processes to "shield" / protect Phumzile...
...but my advice for the "PUBLIC" is to stay far away from Old Mutual products until they get their "house" in order.
I am currently liaising with your team at the Complaints department. May I please ask if you and your team approach the above mentioned complaint in an unbiased manner. I know that Old Mutual does pay your salaries but this is no reason as to how your team is handling the situation.
Your team is trying to shift the blame from Old Mutual to Nedbank. Please refer to my latest email to your team where I attached 4 hard documents / screenshots / correspondence as solid proof to Phumzile's inability to do her job.
May I please ask for you and your team to focus on my "new" claim (seems like this is not visible to your team) and let's more forward. Your team can start the internal processes to "shield" / protect Phumzile...
...but my advice for the "PUBLIC" is to stay far away from Old Mutual products until they get their "house" in order.
I give up with Old Mutual - seems like another Claim is all messed up. Can you guys get anything right?
I give up with Old Mutual - seems like another Claim is all messed up. Can you guys get anything right?