Spousal death - Unresponsive, nonchalant attitude

Good day,<br> <br> My spouse passed away on 28/03/2015 and a death claim was lodged with the above organisation.<br> <br> To date absolutely no co-operation from OM staff in getting the claim finalised.<br> <br> After numerous calls and emails, I was afforded the courtesy of one returned call as the agents all tell me that it's not policy to call back public in relation to queries which arose.<br> <br> I saddens me that when needed and given the sensitivity of the nature of the matter, one expect some empathy from staff working with such matters. Alas, nonexistent.<br> <br> Thank you C Pugin for adding to my most ********** customer service experience ever!<br> All i could get thus far was \I DO NOT HAVE ACCESS' and promises of follow-ups fell by the wayside.<br> <br> What a sad day if this is the best offerings of service by such a major insurance player.<br> <br> Regards<br> <br> Disheartened<br> S J V - van der Westhuizen <br> "