Spark , old mutual and bidvest ATM

I was given the email of the lady from head office of Old Mutual by the name CELESTINE , she asked me to send the pic of my ID book , SASSA card , the receipt and the statement from SASSA and she concluded that the money belongs to me but she said crisis was that the money was taken by the ATM people but the ATM is not of the OLD Mutual it belong to Spark so she told me that also Spark need to make their further investigations and will send my money . Yesterday I wrote an ema to Spark and bidvest Atm and To Celestine as well the lady from Spark told me to go to Sassa to get a dispute and I told her that I tried before I couldn't succeed and she told me to go to the Old Mutual branch so that they could assist me to call SASSA even a dispute can be done on the phone then Celestine sent me an email saying the the same thing .Today I went to old mutual and we called SASSA but SASSA refused with dispute they told me to go to a post office to get a successful transaction then I went there a Palmridge POST OFFICE it was closed .

So now I am wondering if my money is still there or they stole . I use so much money on transport going up and down airtime and data . I think someone is responsible fo my money .please have someone investigating bidvest Atm