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ZM
Zikona M

1 reviews | Active since Mar 2026

30 Mar 2026, 08:11

Someone from their company keeps opening policies under my mine of which i have no knowledge about that

Someone from their company keeps opening policies under my mine of which i have no knowledge about that.i opened a case and its been close to 8momths with them deduction.everytime i call requesting an update they tell me that my case has not been given anyone Im even tired of calling them

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Replies (5)
Old Mutual
Old Mutual's reply30 Mar 2026, 08:22
Official
Good day Zikona,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply10 Apr 2026, 17:25
Official
Good day Zikona,

Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.

Kind regards,
Old Mutual Complaints Management
ZM
Zikona M's update13 Apr 2026, 20:43
Reviewer Update
Thanks i have received the email.hoping for a positive responce sooner
Old Mutual
Old Mutual's reply14 Apr 2026, 00:33
Official
Good day Zikona,

We can assure you that one of our team will reach out to you to assist you further.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply23 Apr 2026, 18:06
Official
Good day Zikona,

We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.

Regards,
Old Mutual Complaints Management