Sold a service that I did not agree to

Good day,

I filed a complaint on over a month ago and was assured that I would receive an update within 10 business days. However, as of now, I have not received any feedback. I was sold a service that I did not agree to.

When I called to follow up, I was surprised to learn from the agent that my claim has not been addressed since it was submitted. Zanele Mthethwa one of their Senior Administrator has been providing the same heartless unprofessional update since the case was logged. Their staff is clueless showing lack of understanding the core values of the company they work for. This is disgusting is so many human levels. They still continue to deduct the funds from my bank account without even trying to resolve this matter.