So sad writing this

So sad writing this. I have called Old Mutual over 10 times since Monday. I have been on call with your consultants for a total of 3hours plus for 5 policy claims. You pride yourselves with a digital claim process, but it only triggered the group scheme policy and not the rest. As if that was the only thing, your group scheme automated menu on the call center goes around in circles repeatedly taking me to superfunds. This has happened about 11 times since Monday. Not only where 80% of my claims delayed, but it has been a tedious process for something we need to do quick. We’re burying on Friday and since Monday I have not received forthcoming feedback from most of the consultants except Amo and Reuben. I am at a point where I have no choice but to bury my mother whatever I have and forget she ever had policies with you, one of which she joined decades ago. Her ID is *** Mashudu Sophy Musetsho if it even matters at this point