So I did the two-pot...

So I did the two-pot that everyone has done and submitted all my documents, got confirmation that the banking details have changed then to my surprise the money was paid to the wrong account...and till today I haven't had any response regarding what is the way forward, all they have said is there was a glitch in their system, but i mean it's been over a month now and no one has done anything regarding this, I have sent complaints but no one has taken the time to call me and ask if i'm ok, im always the one emailing or calling the, like what is the next step, i mean its my money, do i just lose it and it ends there...like how do they operate...it's my money and they just like not concerned about the error which came from them. I am so disappointed and disgusted with the service I haven't received