So Disappointed, It Hurts, Literally.

I don't understand what I have to do now. I'm getting no joy from Old Mutual Wealth. No one in the branches know even the contact number to this department but they work together. I've been waiting for over 5 months for my claim against my late mothers investment, I've been left alone to take care of the home and all younger siblings I have no income to maintain all these things. A lady by the name of Cindy Thomas sent an email telling me that the claim would take 6 days to process, I assumed 7 days maximum, it's been almost a month and I have had no communication from anyone, not even Cindy, all I have is a generic email and a call centre number that takes over 30 minutes to be answered and people that can't even tell me the progress of my claim. I'm really unhappy with the service I'm receiving, I've got a savings policy and I think I'll just take my business elsewhere if I have to deal with the passing of my mother and the financial strain it's bringing and then the staff of Old Mutual doesn't even consider the importance of some things. My mother was everything and now we have nothing and we can't even access what she left for us, hayi I'm not at all happy shame.