So angry at old mutual service

I have been with Old mutual for more than 4 years, this year I had a very complicated pregnancy, which led me to stay in hospital for 2 and a half months. I called then to get a premium holiday because I was not getting paid at work and my uif application was taking forever. This is the response I got after that call Dear Ms Yabo

We have received your enquiry of 25 October 2019.

Our records show that a Premium Holiday was granted on your funeral policy for November 2019.

Premiums will therefore be payable again from 1 December 2019. Should premiums not be received by 16 January 2020, the policy will lapse.

Kind regards

DELIA SMIT

Senior Administrator I OML Customer Complaints Mutualpark, Pinelands T. +27 (0)21 *** I *** I R. --CA***3

On the 17 Dec I sadly gave birth to a still born, I put through a claim and now they are telling me that my policy has lapsed. They are sending me from pillar to post, supervisors do not return my calls. I recently made a deposit of my premium bcz according to that email I have until January 16 to do so. I need help to sort this out soonest as I got into debt to bury my son.