LK
La-Donna Kapa
1 reviews | Active since Sept 2016
11 May 2020, 12:03
Slow to respond
I requested to surrender a policy I had with Old Mutual on 07 April 2020. The process is drawn out and tedious.
The process started with an email I sent to Old Mutual on 7 Apr with the request to surrender this policy. They came back to me saying that the value of the policy is over R7000 which was incorrect according to the statements I had received from OM. After going back and forth with them for two weeks finally they sent me forms to complete so my monies can be returned to me. Now my query is must I wait another 2 weeks after submitting all relevant documents for feedback.
You were very quick to debit my account but slow to process my monies. Please process my application
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Replies (2)
Old Mutual's replyOfficial
11 May 2020, 15:42Dear La-Donna
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply11 May 2020, 15:42
Official
Dear La-Donna
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
LK
La-Donna Kapa's updateReviewer Update
12 May 2020, 09:26I still have not been contacted by Old Mutual. This automated response is just to pacify me. I want my query resolved in a timely manner. I want my money
LK
La-Donna Kapa's update12 May 2020, 09:26
Reviewer Update
I still have not been contacted by Old Mutual. This automated response is just to pacify me. I want my query resolved in a timely manner. I want my money