Slow to no service

Item: Old Mutual
Rating: 1
Author: Toni S

I am amazed how quickly Old Mutual takes your premiums but when it comes to settlement of a claim they just send you from pillar to post. Claim was lodged in February 2018 and it is July 2018 and I am no closer to closure. I only have another requirement.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

03 Jul 2018, 07:20

Dear Toni

I refer to my email and will be in direct contact with you.

Regards

Carol Olckers

Complaints Management

Old Mutual's reply03 Jul 2018, 07:20

Official

Dear Toni

I refer to my email and will be in direct contact with you.

Regards

Carol Olckers

Complaints Management

Old Mutual's replyOfficial

06 Jul 2018, 14:48

Dear Toni

I refer to my email. The claim will receive our further attention, on receipt of the outstanding medical information.

Regards

Carol Olckers

Complaints Management

Old Mutual's reply06 Jul 2018, 14:48

Official

Dear Toni

I refer to my email. The claim will receive our further attention, on receipt of the outstanding medical information.

Regards

Carol Olckers

Complaints Management