KE
Kathy E
1 reviews | Active since Oct 2024
12 Nov 2025, 09:23
Slow Service from Big Insurer Old Mutual
I have a RA with Old Mutual for more than 25 years. I have requested a balance statement and what documents are required to do a section 14 transfer to Sygnia on 3rd Nov 2025. I have sent 4 emails to follow up. If i phone I have to hold for 20 min each time. What kind of service is this? Other funds have a balance online available to check daily?????? I have no idea how much is in my fund nor the interest i received on my return??? Please send documents URGENT Thanks Kathy Evans
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Old Mutual's replyOfficial
12 Nov 2025, 09:42Good day Kathy,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Nov 2025, 09:42
Official
Good day Kathy,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management