LM
Lynsey M

1 reviews | Active since Jul 2016

26 Jul 2016, 11:52

Slow service, customer service no help

<p>I had submitted a change request online over 2 weeks ago and am still waiting for it be dealt with, even after contacting the service centre a number of times. </p>

0
Replies (2)
Old Mutual
Old Mutual's reply28 Jul 2016, 07:29
Official

Dear Lynsey McEwan ,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards

Coleen Aanhuizen

Old Mutual
Old Mutual's reply01 Aug 2016, 12:31
Official

Dear Lynsey

I refer to your complaint of 26 July 2016 and sorry to hear about your service experience.

The funds was updated on 27 July 2016. If you have any further questions, do not hesitate to contact me.

Regards

ColeenAanhuizen

Complaints Management