slow service and incompetence

I am completely disappointed by Old Mutual and the little training they have given their staff. I opened a retirement fund on 12/01/2006 via Xolelwa in Cape Town, I was told I would receive my contract in 3 days time. It is now the 20th of Jan and I have STILL not received my confirmation of policy contract which is urgently needed at my work place. I have called Xolelwa NUMEROUS times and she was not helpful, all she did was put me through to client services where I spoke Babalwa Yeko who seemed to be clueless on how the contract sending process works! she claims to have sent the contract which I am STILL waiting for! I do not understand how something as simple sending a contract through as confirmation of my policy has taken over a WEEK! terrible service! At this point I am considering cancelling with Old Mutual and looking elsewhere.<br>