Slow responses and Inefficiency!!

Old Mutual takes forever just to respond to an email. I sent an email to Hassan Hendricks further to an ongoing claim asking him if should I expect to wait weeks to get a response, clearly it's the case as it's been 13 days since then and he hasn't responded. I now understand why Old Mutual is rated so poorly here, had a family bring a corpse to their offices and has leadership issues; they simply have a poor company culture. Your processes are outdated and inefficient (pages and pages of forms to be completed, requesting the same information again and again) and your departments/staff are not in sync which each other. Please can someone urgently attend to my claim in order for me to end my interaction with this company and move on to a more ethical and technologically adept organization.