Slow processing of paying out claim

RE: RD006836D - R*** - CM7556 - Mrs SR Breidel - Ref:[CEM01-***] This is a message to display my disappointment in how slow and long the process of the payout is taking. I have been busy with this claim payout for so long now. First, there were some issues and mistakes made by the Finance department of my previous employer of which this was corrected. Several emails have been sent and they promised an outcome for one reversed payout within 7 to 10 working days within those days NO FEEDBACK WAS EVER GIVEN OR PROVIDED TO THE ONE WHO HAD SUBMITTED THIS CLAIM THAT OUTSTANDING DOCUMENTS ARE NEEDED DESPITE THE FACT THAT THE STATUS OF THE CLAIM KEPT SHOWING IN PROGRESS.

Only when doing a follow-up was the person who submitted the claim notified that certified copies of id and a bank letter were requested this could have been communicated WAY IN ADVANCE TO AVOID FURTHER DELAY MY NUMBER IS ALSO IN THE SYSTEM I COULD HAVE BEEN CALLED AS WELL TO PROVIDE THE DETAILS NOW WE ARE CLOSING ANOTHER MONTH AND STILL NOTHING THIS SERVICE IS EXTREMELY DISAPPOINTING AND I DONT THINK I COULD RECOMMEND OLD MUTUAL TO ANYONE!!