Slow processing
I am wondering why is old mutual not communicating or paying a claim that was made about 3 months ago while in their website they say a claim take a maximum of 15 days. We made a claim of my late uncles retirement plan policy, we sent all required documents but no response ever since.
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Replies (2)
Old Mutual's replyOfficial
22 Oct 2018, 11:49Dear Melusi
I acknowledge receipt of your complaint and apologise for the poor service you have experienced. This matter is being investigated and I will be in contact with you regarding the progress of the claim. One needs to realise that there are different types of claims with different time lines.
Regards
Carol Olckers
Complaints Management
I acknowledge receipt of your complaint and apologise for the poor service you have experienced. This matter is being investigated and I will be in contact with you regarding the progress of the claim. One needs to realise that there are different types of claims with different time lines.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's reply22 Oct 2018, 11:49
Official
Dear Melusi
I acknowledge receipt of your complaint and apologise for the poor service you have experienced. This matter is being investigated and I will be in contact with you regarding the progress of the claim. One needs to realise that there are different types of claims with different time lines.
Regards
Carol Olckers
Complaints Management
I acknowledge receipt of your complaint and apologise for the poor service you have experienced. This matter is being investigated and I will be in contact with you regarding the progress of the claim. One needs to realise that there are different types of claims with different time lines.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's replyOfficial
25 Oct 2018, 14:14Dear Melusi
I refer to your conversation with one of our consultants. They obtained all the information and informed you that this matter can take up to 12 months to be resolved. The Trustees will be in contact with you as soon as they have finalised their assessment.
Regards
Carol Olckers
Complaints Managment
I refer to your conversation with one of our consultants. They obtained all the information and informed you that this matter can take up to 12 months to be resolved. The Trustees will be in contact with you as soon as they have finalised their assessment.
Regards
Carol Olckers
Complaints Managment
Best regards,
Old Mutual's reply25 Oct 2018, 14:14
Official
Dear Melusi
I refer to your conversation with one of our consultants. They obtained all the information and informed you that this matter can take up to 12 months to be resolved. The Trustees will be in contact with you as soon as they have finalised their assessment.
Regards
Carol Olckers
Complaints Managment
I refer to your conversation with one of our consultants. They obtained all the information and informed you that this matter can take up to 12 months to be resolved. The Trustees will be in contact with you as soon as they have finalised their assessment.
Regards
Carol Olckers
Complaints Managment
Best regards,