JW
Joanne W
1 reviews | Active since Mar 2015
01 Mar 2018, 12:54
SLOW CONTACT SERVICES
For the past week I've been calling into the contact centre regarding my policy, several times a day. !! Today I've been on hold for more than 30min (lunch break) , which is really bad. !! Email services is also slow on Feedback and the Parow Branch is occupied during a tea break/lunch break.
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Replies (1)
Old Mutual's replyOfficial
01 Mar 2018, 15:13Dear Joanne
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and contact you directly to resolve.
Regards
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's reply01 Mar 2018, 15:13
Official
Dear Joanne
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and contact you directly to resolve.
Regards
Brent Sellidon
Complaints Management
Best regards,