Slow and Unresponsive service from Old Mutual SA

Hi Old Mutual SA, I have summited a number of requests to resolve my tax directive issue, here are some references Ref: [SFC***] - Ref: [SFMQ***] L1 R005536D/B370873B(--OCM***7 I cannot complete my tax return as there is and outstanding directive that needs to be resolved by Old Mutual. This is from my other Super insurance company .Please ask Old Mutual to confirm the accrual date on the directive for the below payment. It might be that, although it was paid in May 2020 (2021 Transaction year) that the assessment year is in 2020 in which instance a certificate needs to be added manually on e-filing to enable you to continue with filing. Please resolve soonest