DM
Deepika M
1 reviews | Active since May 2014
25 Nov 2024, 17:45
Slow and *********** service
Last November I sent through all the required documents to transfer my pension fund to Momentum as I changed jobs and my company’s fund was with OM. I followed up on this process forever and eventually OM reinvested my money with themselves!!!!!
When I sent through a complaint on their website over a month ago I received an email saying I will hear from them in 5 days, I did not, then I followed up, I was told they are working on it. I still have no clue what is happening and when will my pension fund be moved to my momentum RA as requested in November 2023.
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Old Mutual's replyOfficial
25 Nov 2024, 18:06Good day Deepika,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2024, 18:06
Official
Good day Deepika,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management