MM
Masea M
1 reviews | Active since Jan 2025
08 Jan 2025, 14:55
Single Adult family funeral plans
I have claimed funeral cover for my sister as well as her son..my sister's son died on 01/11/2024 and my sister on the 02/11/2024...the policy paid only for my sister and they said they will pay for her son the following day...since then they haven't paid it I went to the branch where I did all the claims to enquire and nw they are saying they won't pay it because the whole policy lapsed after they paid for my sister...since my sister was the policy holder...
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Replies (2)
Old Mutual's replyOfficial
08 Jan 2025, 15:33Hi Masea
We have received your review and sincerely apologise for your service experience in connection to the claim you have submitted. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience in connection to the claim you have submitted. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Jan 2025, 15:33
Official
Hi Masea
We have received your review and sincerely apologise for your service experience in connection to the claim you have submitted. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience in connection to the claim you have submitted. We will investigate this matter and will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
15 Jan 2025, 09:10Hi Masea, we are pleased to confirm that the claim has been processed. This matter will be deemed resolved.
We sincerely apologise for any inconvenience caused.
We sincerely apologise for any inconvenience caused.
Old Mutual's reply15 Jan 2025, 09:10
Official
Hi Masea, we are pleased to confirm that the claim has been processed. This matter will be deemed resolved.
We sincerely apologise for any inconvenience caused.
We sincerely apologise for any inconvenience caused.